Last Updated: 08/12/2025
Lake Jindabyne Hotel & Lodge, operated by Brookeview Pty Ltd, is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website (lakejindabynehotel.com.au), booking accommodation, visiting our venues (LJ’s Bar, The Deck Bistro), or using our services, you consent to the terms of this policy.
We may collect personal information that is reasonably necessary for our business functions and activities. The types of information we collect include:
Identity Data: Your name, date of birth (for age verification in licensed areas), and signature.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Transaction Data: Details about payments to and from you, including credit card information (processed securely) and details of products and services you have purchased from us (Accommodation, Function Packages, Bistro bookings).
Profile Data: Your interests, preferences, feedback, and survey responses (e.g., dietary requirements for weddings/functions, room preferences).
Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, and operating system when you visit our website.
Wi-Fi Data: If you use our complimentary in-room or venue Wi-Fi, we may collect device identifiers and usage data.
We collect information through various means, including:
Direct Interactions: When you fill out forms on our website (e.g., “Enquire Now” for weddings or corporate events), book a room via our “Book Now” portal, reserve a table at the restaurant, or contact us via email or phone.
Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns via cookies and similar technologies (including Google Site Kit and Rank Math SEO tools used on our site).
Third Parties: We may receive personal information about you from third parties, such as travel agencies, online booking platforms (OTAs), or tour partners (e.g., Life of Riley Tours).
We collect, hold, use, and disclose your personal information for the following purposes:
To process and manage your accommodation bookings and check-ins.
To facilitate event planning for weddings, corporate retreats, and functions.
To provide you with food and beverage services at The Deck Bistro and LJ’s Bar.
To process payments and generate invoices.
To respond to your inquiries submitted via our contact forms.
To comply with legal obligations, such as maintaining a guest register as required by NSW laws.
To send you marketing communications regarding upcoming events (“What’s On at LJ’s”), seasonal specials, and promotions (only where you have opted in).
We may share your personal information with:
Service Providers: IT service providers, payment Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.systems operators, and marketing agencies who assist us in running our business.
Professional Advisers: Lawyers, bankers, auditors, and insurers.
Regulatory Bodies: If required by law (e.g., police or health authorities).
Related Entities: Entities associated with Brookeview Pty Ltd for administrative purposes.
We do not sell your personal information to third parties.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure physical storage of documents and technological measures such as firewalls, secure server environments, and encryption for digital transactions.
Our website uses cookies to improve your user experience and analyze website traffic. Cookies are small data files transferred to your device. You can choose to disable cookies in your browser settings, but this may affect the functionality of certain areas of our website (such as the booking engine).
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details below. We may require proof of identity before processing your request.
If you have any questions about this Privacy Policy or wish to make a complaint regarding our handling of your personal information, please contact us:
Lake Jindabyne Hotel & Lodge
Entity: Brookeview Pty Ltd
Address: 48 Kosciuszko Rd, Jindabyne NSW 2627, Snowy Mountains, Australia
Phone: +61 2 6456 2203 or 1800 646 818
Email: [email protected]
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page.
