Last Updated: 07/10/2026
Lake Jindabyne Hotel & Lodge, operated by Brookeview Pty Ltd, is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website (lakejindabynehotel.com.au), booking accommodation, visiting our venues (LJ’s Bar, The Deck Bistro), or using our services, you consent to the terms of this policy.
We may collect personal information that is reasonably necessary for our business functions and activities. The types of information we collect include:
Identity Data: Your name, date of birth (for age verification in licensed areas), and signature.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Transaction Data: Details about payments to and from you, including credit card information (processed securely) and details of products and services you have purchased from us (Accommodation, Function Packages, Bistro bookings).
Profile Data: Your interests, preferences, feedback, and survey responses (e.g., dietary requirements for weddings/functions, room preferences).
Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, and operating system when you visit our website.
Wi-Fi Data: If you use our complimentary in-room or venue Wi-Fi, we may collect device identifiers and usage data.
We collect information through various means, including:
Direct Interactions: When you fill out forms on our website (e.g., “Enquire Now” for weddings or corporate events), book a room via our “Book Now” portal, reserve a table at the restaurant, or contact us via email or phone.
Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns via cookies and similar technologies (Google Analytics, Google Tag Manager and the Meta Pixel), but only for the categories you accept. See our Cookie Policy.
Third Parties: We may receive personal information about you from third parties, such as travel agencies, online booking platforms (OTAs), or tour partners (e.g., Life of Riley Tours).
We collect, hold, use, and disclose your personal information for the following purposes:
To process and manage your accommodation bookings and check-ins.
To facilitate event planning for weddings, corporate retreats, and functions.
To provide you with food and beverage services at The Deck Bistro and LJ’s Bar.
To process payments and generate invoices.
To respond to your inquiries submitted via our contact forms.
To comply with legal obligations, such as maintaining a guest register as required by NSW laws.
To send you marketing communications regarding upcoming events (“What’s On at LJ’s”), seasonal specials, and promotions (only where you have opted in).
We may share your personal information with:
Service Providers: IT and website hosting providers, booking and payment systems operators, and marketing agencies who assist us in running our business.
Professional Advisers: Lawyers, bankers, auditors, and insurers.
Regulatory Bodies: If required by law (e.g., police or health authorities).
Related Entities: Entities associated with Brookeview Pty Ltd for administrative purposes.
We do not sell your personal information to third parties.
When you send an enquiry through our Contact, Events and Functions or Weddings forms, the details you enter (such as your name, email, phone number and message) are stored by our website host, Netlify, and emailed to our team so we can reply. To block fake enquiries, we check each submission with Cloudflare Turnstile, an automated spam-protection service that looks at technical signals from your browser and device. We keep enquiries only as long as needed to respond and for our business records.
Some of our service providers store or process information outside Australia, mainly in the United States. These include Netlify (website hosting and enquiry forms), Cloudflare (spam protection on our forms), Google (Google Analytics and Google Tag Manager) and Meta Platforms (the Meta Pixel), as well as our online booking providers. We take reasonable steps to ensure these providers handle personal information consistently with the Australian Privacy Principles.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure physical storage of documents and technological measures such as firewalls, secure server environments, and encryption for digital transactions.
Our website uses cookies to improve your user experience and analyze website traffic. Cookies are small data files transferred to your device. Analytics and marketing cookies are only used if you accept them in our cookie banner, and you can change your choice at any time through “Cookie settings” in the website footer. You can also disable cookies in your browser settings, but this may affect the functionality of certain areas of our website (such as the booking engine). Our Cookie Policy lists the cookies we use.
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details below. We may require proof of identity before processing your request.
If you have any questions about this Privacy Policy or wish to make a complaint regarding our handling of your personal information, please contact us:
Lake Jindabyne Hotel & Lodge
Entity: Brookeview Pty Ltd
Address: 48 Kosciuszko Rd, Jindabyne NSW 2627, Snowy Mountains, Australia
Phone: +61 2 6456 2203 or 1800 646 818
Email: info@lakejindabynehotel.com.au
We will respond to a complaint within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page.